Frequently Asked Questions

Find answers to common questions about our school photography services. Can't find what you're looking for? Contact us and we'll be happy to help.

Questions for Schools

Our school photography services are completely free for schools. We generate revenue through parent purchases, which means there's no budget impact for your school. You get professional photography services, free staff photos, and yearbook images at no cost.

Scheduling is easy. Contact us with your preferred dates and we'll work around your school calendar. We recommend scheduling 4-6 weeks in advance, though we can often accommodate shorter notice. We'll send a confirmation with everything you need to prepare, including parent communication templates.

We understand schools often have existing relationships. We're happy to discuss your current contract timeline and be considered for future years. Many schools switch to us after their contracts expire because parents appreciate our natural photography style and easy online ordering system.

Yes, absolutely. We provide high-resolution yearbook images formatted to your specifications at no additional cost. We can deliver them in whatever format your yearbook software requires, and we'll work directly with your yearbook coordinator to ensure a smooth process.

We have over 10 years of experience working with students of all abilities. We approach every child with patience and flexibility. If a student needs extra time, a quiet environment, or specific accommodations, we're happy to work with teachers and parents to ensure a positive experience. We can also schedule individual sessions before or after the main picture day if that works better.

Faculty and staff photos are included free of charge. We photograph all staff members on picture day using the same professional setup. Schools receive digital copies for ID badges, websites, and directories. Staff members can also purchase prints for personal use through our online gallery.

We need approximately 15x15 feet of space for our portable studio setup. A gymnasium, library, or large classroom works well. We bring all our own equipment including backdrops, lighting, and seating. Setup takes about 30 minutes and we leave the space exactly as we found it.

Yes, we offer class group photos, sports team photos, club photos, and other group photography. These can be scheduled on the same day as individual portraits or on a separate date. Group photos are available for parent purchase through our online gallery system.

Questions for Parents

After picture day, you'll receive an email with a unique link to your child's online gallery. Simply click the link to view all photos. No account creation required. If you don't see the email, check your spam folder or contact us with your child's name and school.

Gallery links are typically sent within 3 weeks of picture day. We carefully edit each photo to ensure the best quality, which takes time. You'll receive an email notification as soon as your gallery is ready. Keep an eye on your inbox and spam folder.

We offer a variety of packages to fit every family's needs, from basic print packages to comprehensive collections with digital downloads. Visit our pricing page for complete details on all available options. You can also build a custom order with individual prints and products.

Yes. Unlike traditional school photography, you see the actual photos before making any purchase. Browse your child's gallery, view every image, and only buy what you love. No pre-pay envelopes, no surprises, no pressure.

Orders typically ship within 7-10 business days. You'll receive a shipping confirmation email with tracking information. During peak seasons (fall picture day), delivery may take slightly longer due to high volume. Digital downloads are available immediately after purchase.

We schedule makeup days at each school for students who missed the original picture day. Your school will communicate the makeup date. If your child misses both dates, contact us and we'll work out an alternative solution to ensure every student gets their photo taken.

Yes. Your online gallery stays open throughout the school year, so you can order additional prints anytime. This is perfect for grandparents, holiday gifts, or if you decide you want more after seeing prints in person. Bookmark your gallery link for easy access.

Yes, we offer high-resolution digital downloads. These are perfect for sharing on social media, creating your own prints, or storing for the future. Digital downloads are available as individual images or as part of our premium packages.

Your satisfaction is our priority. If you're not happy with your order, contact us within 30 days and we'll make it right. Whether it's a reprint, exchange, or refund, we stand behind our work and want you to love your child's school photos.

Basic retouching (minor blemishes, temporary scratches) is included with all orders. We keep edits natural and age-appropriate. We don't over-edit children's photos because we believe in capturing authentic moments. If you have specific concerns, let us know when ordering.

About Our Service

We serve schools throughout the greater Austin area including Austin, Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, Lakeway, Bee Cave, Dripping Springs, Kyle, Buda, and surrounding communities. If you're unsure whether we serve your area, just ask.

Several things set us apart: We use a clean grey backdrop that's timeless and focuses attention on your child. We take time with each student to capture natural expressions rather than forced smiles. Parents see photos before buying. Our online ordering is simple and modern. And we genuinely care about creating photos families will treasure.

We chose grey backdrops intentionally. Grey is timeless and never goes out of style. It complements every skin tone and outfit. It keeps the focus on your child's face and expression rather than a distracting background. And it creates consistent, professional results that look great year after year.

We've been photographing Austin-area schools for over 10 years. In that time, we've photographed tens of thousands of students and built lasting relationships with schools throughout the region. Our experience means efficient picture days and consistent, high-quality results.

Yes, absolutely. All our photographers undergo comprehensive background checks. We take the safety of students seriously and meet or exceed all school district requirements for vendors working with children.

Yes, we offer photography for graduations, school events, sports, performances, and other special occasions. Contact us to discuss your event photography needs. We can often bundle event photography with your regular picture day services.

Still Have Questions?

We're here to help. Reach out and we'll get back to you promptly.